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00707cam a2200193 7i4500 |
| 001 |
0000039311 |
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20151104090000.0 |
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##20151104150500.0 |
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##MY-KlINT |
| 020 |
# |
# |
|a 9780814431832 (paperback)
|
| 039 |
# |
9 |
|y 201511041505
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b GRS
|
| 100 |
1 |
# |
|a Gallagher, Richard S
|
| 245 |
1 |
4 |
|a The customer service survival kit :
|b what to say to defuse even the worst customer situations /
|c Richard S. Gallagher ; foreword by Carol Roth.
|
| 260 |
# |
# |
|a New York:
|b AMACOM American Management Association,
|c [2013].
|
| 300 |
# |
# |
|a xvi, 189 pages;
|c 23cm.
|
| 504 |
# |
# |
|a Includes bibliographical references (pages 179-181) and index
|
| 650 |
# |
0 |
|a Customer services
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| 650 |
# |
0 |
|a Customer relations
|