APA (7th ed.) Citation

GUTEK, B. A. (1995). The dynamics of service: Reflections on the changing nature of customer. Jossey-Bass.

Chicago Style (17th ed.) Citation

GUTEK, Barbara A. The Dynamics of Service: Reflections on the Changing Nature of Customer. San Francisco: Jossey-Bass, 1995.

MLA (8th ed.) Citation

GUTEK, Barbara A. The Dynamics of Service: Reflections on the Changing Nature of Customer. Jossey-Bass, 1995.

Warning: These citations may not always be 100% accurate.