The dynamics of service : reflections on the changing nature of customer /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
San Francisco:
Jossey-Bass,
1995.
|
| Subjects: |
| LEADER | 00563cam a2200193 7i4500 | ||
|---|---|---|---|
| 001 | 0000039956 | ||
| 005 | 20151104090000.0 | ||
| 005 | ##20151104151100.0 | ||
| 002 | ##000000045 | ||
| 003 | ##MY-KlINT | ||
| 008 | 151104 00010 eng | ||
| 020 | # | # | |a 0787901016 |
| 039 | # | 9 | |y 201511041511 |z VLOAD |
| 090 | 0 | 0 | |a 658.812 GUT |
| 100 | 1 | # | |a GUTEK, Barbara A. |
| 245 | 0 | 4 | |a The dynamics of service : |b reflections on the changing nature of customer / |c Barbara A. Gutek.. |
| 260 | # | # | |a San Francisco: |b Jossey-Bass, |c 1995. |
| 300 | # | # | |a xxviii: |b 303p; |c 23cm. |
| 650 | # | 0 | |a Customer service |