APA (7th ed.) Citation

HOROVITZ, J., & Panak, M. J. (1992). Total customer satisfaction: Lessons from 50 European Companies with top quality customer. Pitman publishing.

Chicago Style (17th ed.) Citation

HOROVITZ, Jacques, and Michele Jurgens Panak. Total Customer Satisfaction: Lessons from 50 European Companies with Top Quality Customer. London: Pitman publishing, 1992.

MLA (8th ed.) Citation

HOROVITZ, Jacques, and Michele Jurgens Panak. Total Customer Satisfaction: Lessons from 50 European Companies with Top Quality Customer. Pitman publishing, 1992.