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|a 658.562
|b HOR
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| 100 |
1 |
# |
|a HOROVITZ, Jacques
|
| 245 |
0 |
0 |
|a Total customer satisfaction :
|b lessons from 50 European Companies with top quality customer /
|c Jacques Horovitz [and] Michele Jurgens Panak.
|
| 260 |
# |
# |
|a London:
|b Pitman publishing,
|c c1992.
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| 300 |
# |
# |
|a xviii, 456p:
|b ill;
|c 24cm.
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| 500 |
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|a Include index
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| 650 |
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|a Customer service --
|x Management
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| 650 |
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|a Management
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| 700 |
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# |
|a Panak, Michele Jurgens
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