Total customer satisfaction : lessons from 50 European Companies with top quality customer /
| Main Author: | HOROVITZ, Jacques |
|---|---|
| Other Authors: | Panak, Michele Jurgens |
| Format: | Book |
| Published: |
London:
Pitman publishing,
c1992.
|
| Subjects: |
Similar Items
-
Total Customer Service : the ultimate weapon /
by: DAVIDOW, William H.
Published: (1989) -
The seven secrets of service strategy /
by: Horovitz, Jacques -
Customer MANIA! : It's NEVER Too Late to Build a Customer-Focused Company /
by: Blanchard, Ken -
Customer mania! : it's never too late to build a customer-focused company /
by: Blanchard, Kenneth H -
Creating a customer focused company : 25 proven customer service strategies /
by: LINTON, Ian
Published: (1994)