Delivering quality service : balancing customer perceptions and expections /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
The Free Press,
c1990.
|
| Subjects: |
INTAN Kampus Wilayah Selatan
| Call Number: |
658.812 ZEI |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 1000129393 | Main Non-Fiction | BOOK | AVAILABLE |