Delivering quality service : balancing customer perceptions and expections /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
The Free Press,
c1990.
|
| Subjects: |
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| 100 | 1 | # | |a ZEITHAML, Valarie A. |
| 245 | 0 | 0 | |a Delivering quality service : |b balancing customer perceptions and expections / |c Valarie A. Zeithaml. |
| 260 | # | # | |a New York: |b The Free Press, |c c1990. |
| 300 | # | # | |a xii, 226p. ;. |
| 650 | # | 0 | |a Customer service |