The Service edge : 101 companies that profit from customer care /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
Penguin Books USA Inc,
1990.
|
| Subjects: |
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| 100 | 1 | # | |a Zemke, Ron |
| 245 | 0 | 4 | |a The Service edge : |b 101 companies that profit from customer care / |c Ron Zemke. |
| 260 | # | # | |a New York: |b Penguin Books USA Inc, |c 1990. |
| 300 | # | # | |a xviii, 584 p. ;. |
| 650 | # | 0 | |a Customer service |