APA (7th ed.) Citation

BROWN, S. A. (1992). Total Quality Service: How organizations use it to create a competitive advantage. Prentice-Hall,Inc.

Chicago Style (17th ed.) Citation

BROWN, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Scarborough: Prentice-Hall,Inc, 1992.

MLA (8th ed.) Citation

BROWN, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice-Hall,Inc, 1992.