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|a 013923392x
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|y 201511041543
|z VLOAD
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|a 658.812 BRO
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| 100 |
1 |
# |
|a BROWN, Stanley A.
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| 245 |
0 |
0 |
|a Total Quality Service :
|b how organizations use it to create a competitive advantage /
|c Stanley A. Brown.
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| 260 |
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|a Scarborough:
|b Prentice-Hall,Inc,
|c c1992.
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| 300 |
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|a xii, 258p:
|b ill..
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| 650 |
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0 |
|a Service industries- --
|x quality control
|