Mengendali aduan pelanggan : menukar cabaran kepada peluang /
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| Other Authors: | |
| Format: | Book |
| Published: |
Kuala Lumpur:
Prentice Hall,
2003.
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| Item Description: | Mengandungi rujukan bibliografi & indek |
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| Physical Description: | ix,250ms: il; 22cm. |
| ISBN: | 9832473527 |