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|a 648.8342
|b DEN
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1 |
# |
|a Denham, Jennifer
|
| 245 |
1 |
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|a Mengendali aduan pelanggan :
|b menukar cabaran kepada peluang /
|c Jennifer Denham; penterjemah Mohd Rizal Saidin.
|
| 260 |
# |
# |
|a Kuala Lumpur:
|b Prentice Hall,
|c 2003.
|
| 300 |
# |
# |
|a ix,250ms:
|b il;
|c 22cm.
|
| 500 |
# |
# |
|a Mengandungi rujukan bibliografi & indek
|
| 650 |
# |
0 |
|a Consumer complaints
|
| 650 |
# |
0 |
|a Consumer relations
|
| 700 |
0 |
# |
|a Mohd Rizal Saidin
|