APA (7th ed.) Citation

Barlw, J., & Moller, C. (2008). a complaint is a gift: Recovering customer loyalty when thingsbgo wrong (2nd.ed.). Berrett-Koehler.

Chicago Style (17th ed.) Citation

Barlw, Janelle, and Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Thingsbgo Wrong. 2nd.ed. San Francisco: Berrett-Koehler, 2008.

MLA (8th ed.) Citation

Barlw, Janelle, and Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Thingsbgo Wrong. 2nd.ed. Berrett-Koehler, 2008.