a complaint is a gift : recovering customer loyalty when thingsbgo wrong /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
San Francisco:
Berrett-Koehler,
2008.
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| Edition: | 2nd.ed. |
| Subjects: |
| Item Description: | Includes bibliographical reference and index |
|---|---|
| Physical Description: | x,287: ill; 23cm. |
| ISBN: | 9781576755822 |