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| LEADER |
00673cam a2200217 7i4500 |
| 001 |
0000051658 |
| 005 |
20151104090000.0 |
| 005 |
##20151104170100.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781576755822
|
| 039 |
# |
9 |
|y 201511041701
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.8343
|b BAR
|
| 100 |
1 |
# |
|a Barlw, Janelle
|
| 245 |
0 |
0 |
|a a complaint is a gift :
|b recovering customer loyalty when thingsbgo wrong /
|c Janelle Barlow and Claus Moller.
|
| 250 |
# |
# |
|a 2nd.ed.
|
| 260 |
# |
# |
|a San Francisco:
|b Berrett-Koehler,
|c 2008.
|
| 300 |
# |
# |
|a x,287:
|b ill;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical reference and index
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| 650 |
# |
0 |
|a Consumer complaints
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| 650 |
# |
0 |
|a Customer services
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| 700 |
0 |
# |
|a Moller, Claus
|