a complaint is a gift : recovering customer loyalty when thingsbgo wrong /

a complaint is a gift : recovering customer loyalty when thingsbgo wrong /

Bibliographic Details
Main Author:	Barlw, Janelle
Other Authors:	Moller, Claus
Format:	Book
Published:	San Francisco: Berrett-Koehler, 2008.
Edition:	2nd.ed.
Subjects:	Consumer complaints Customer services

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