Measure what matters to customers : using key predictive indicators /
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| Format: | Book |
| Published: |
Hoboken, NJ:
John Wiley and Sons,
2006.
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| Item Description: | Includes bibliographical reference and index |
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| Physical Description: | xxii,186p: ill; 25cm. |
| ISBN: | 139780471752943 10 0471752940 |