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|a 658.4038
|b BAK
|
| 100 |
1 |
# |
|a Baker, Ronald J
|
| 245 |
0 |
0 |
|a Measure what matters to customers :
|b using key predictive indicators /
|c Ronald J. Baker.
|
| 260 |
# |
# |
|a Hoboken, NJ:
|b John Wiley and Sons,
|c 2006.
|
| 300 |
# |
# |
|a xxii,186p:
|b ill;
|c 25cm.
|
| 500 |
# |
# |
|a Includes bibliographical reference and index
|
| 650 |
# |
0 |
|a Intellectual Capital
|
| 650 |
# |
0 |
|a Knowledge management
|
| 650 |
# |
0 |
|a Success in business
|