Measure what matters to customers : using key predictive indicators /

Measure what matters to customers : using key predictive indicators /

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Bibliographic Details
Main Author: Baker, Ronald J
Format: Book
Published: Hoboken, NJ: John Wiley and Sons, 2006.
Subjects:
Intellectual Capital
Knowledge management
Success in business
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Measure what matters to customers : using key predictive indicators /
by Baker, Ronald J.
Published 2006
Show all versions (2)

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