Five star service : how to create magic moments for your customers that get you noticed, remembered, and referred /

Bibliographic Details
Main Author: Heppeli, Michael
Format: Book
Published: Harlow, England: Pearson, 2010.
Edition:2nd. ed.
Subjects:

INTAN Kampus Wilayah Selatan

Holdings details from INTAN Kampus Wilayah Selatan
Call Number: 658.812HEP
Accession Item Category Format Status Notes
2000016348 Main Non-Fiction BOOK AVAILABLE