APA (7th ed.) Citation

Heppeli, M. (2010). Five star service: How to create magic moments for your customers that get you noticed, remembered, and referred (2nd. ed.). Pearson.

Chicago Style (17th ed.) Citation

Heppeli, Michael. Five Star Service: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered, and Referred. 2nd. ed. Harlow, England: Pearson, 2010.

MLA (8th ed.) Citation

Heppeli, Michael. Five Star Service: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered, and Referred. 2nd. ed. Pearson, 2010.