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|a 658.812
|b HEP
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1 |
# |
|a Heppeli, Michael
|
| 245 |
0 |
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|a Five star service :
|b how to create magic moments for your customers that get you noticed, remembered, and referred /
|c Michael Heppeli.
|
| 250 |
# |
# |
|a 2nd. ed.
|
| 260 |
# |
# |
|a Harlow, England:
|b Pearson,
|c 2010.
|
| 300 |
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|a xvii,241p:
|b ill;
|c 22cm.
|
| 650 |
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|a Consumer satisfaction
|
| 650 |
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|a Customer services --
|x Management
|