Five star service : how to create magic moments for your customers that get you noticed, remembered, and referred /

Five star service : how to create magic moments for your customers that get you noticed, remembered, and referred /

Bibliographic Details
Main Author: Heppeli, Michael
Format: Book
Published: Harlow, England: Pearson, 2010.
Edition:2nd. ed.
Subjects:
Consumer satisfaction
Customer services -- > Management

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