APA (7th ed.) Citation

Kureemun, B., & Fantina, R. (2011). Your customer's perception of quality: What it means to your bottom line and how to control it. CRC Press.

Chicago Style (17th ed.) Citation

Kureemun, Baboo, and Robert Fantina. Your Customer's Perception of Quality: What It Means to Your Bottom Line and How to Control It. Boca Raton: CRC Press, 2011.

MLA (8th ed.) Citation

Kureemun, Baboo, and Robert Fantina. Your Customer's Perception of Quality: What It Means to Your Bottom Line and How to Control It. CRC Press, 2011.