Your customer's perception of quality : what it means to your bottom line and how to control it /

Your customer's perception of quality : what it means to your bottom line and how to control it /

Bibliographic Details
Main Author: Kureemun, Baboo
Other Authors: Fantina, Robert
Format: Book
Published: Boca Raton: CRC Press, 2011.
Subjects:
Quality of product -- > Public opinium
Consumer -- > attitudes
LEADER 00693cam a2200205 7i4500
001 0000052657
005 20151104090000.0
005 ##20151104171300.0
003 ##MY-KlINT
020 # # |a 9781439845813  
039 # 9 |y 201511041713  |z VLOAD 
090 0 0 |a 658.4013   |b KUR 
100 1 # |a Kureemun, Baboo 
245 0 0 |a Your customer's perception of quality :   |b what it means to your bottom line and how to control it /   |c Baboo Kureemun, Robert Fantina. 
260 # # |a Boca Raton:   |b CRC Press,   |c 2011. 
300 # # |a xxv,199p:   |b ill;   |c 24cm. 
500 # # |a Includes bibliographical reference and index 
650 # 0 |a Quality of product --   |x Public opinium  
650 # 0 |a Consumer --   |x attitudes  
700 0 # |a Fantina, Robert  

Similar Items