The customer service solution : managing emotions, trust and control to win your customer's business /

Bibliographic Details
Main Author: Dasu, Sriram
Other Authors: Chase, Richard B
Format: Book
Published: New York: McGraw-Hill, 2013.
Subjects:

INTAN Kampus Wilayah Selatan

Holdings details from INTAN Kampus Wilayah Selatan
Call Number: 658.812DAS
Accession Item Category Format Status Notes
2000017109 Main Non-Fiction BOOK AVAILABLE