APA (7th ed.) Citation

Dasu, S., & Chase, R. B. (2013). The customer service solution: Managing emotions, trust and control to win your customer's business. McGraw-Hill.

Chicago Style (17th ed.) Citation

Dasu, Sriram, and Richard B. Chase. The Customer Service Solution: Managing Emotions, Trust and Control to Win Your Customer's Business. New York: McGraw-Hill, 2013.

MLA (8th ed.) Citation

Dasu, Sriram, and Richard B. Chase. The Customer Service Solution: Managing Emotions, Trust and Control to Win Your Customer's Business. McGraw-Hill, 2013.