APA (7th ed.) Citation

GUTEK, B. A. (1995). The dynamics of service: Reflections on the changing nature of customer/provider interactions. Jossey-Bass Publishers.

Chicago Style (17th ed.) Citation

GUTEK, Barbara A. The Dynamics of Service: Reflections on the Changing Nature of Customer/provider Interactions. San Francisco: Jossey-Bass Publishers, 1995.

MLA (8th ed.) Citation

GUTEK, Barbara A. The Dynamics of Service: Reflections on the Changing Nature of Customer/provider Interactions. Jossey-Bass Publishers, 1995.