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|a 658.812 GUT
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1 |
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|a GUTEK, Barbara A.
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| 245 |
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4 |
|a The dynamics of service :
|b reflections on the changing nature of customer/provider interactions /
|c Barbara A. Gutek..
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| 250 |
# |
# |
|a 1st ed..
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| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass Publishers,
|c 1995.
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| 300 |
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|a 304p; 23cm.
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| 600 |
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|a Customer services
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|a ikwas2000.out
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|a 3000068506
|b IKWS
|c MNF
|d BOK
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|a 0000000134
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|a 3000068506
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|