Improving service quality : achieving high performance in the public and private sectors /

Improving service quality : achieving high performance in the public and private sectors /

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Bibliographic Details
Main Author: MILAKOVICH, Michael E.
Format: Book
Published: Florida: St. Lucie Press, 1995.
Edition:1st ed..
Subjects:
Quality control
Industrial management
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Improving service quality achieving high performance in the public and private sectors /
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