APA (7th ed.) Citation

Fliehman, D. G., & Auld, D. D. (1994). Customer retention through quality leadership: The baxter approach. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Fliehman, Deborah G., and David D. Auld. Customer Retention Through Quality Leadership: The Baxter Approach. Singapore: ASQC Quality Press, 1994.

MLA (8th ed.) Citation

Fliehman, Deborah G., and David D. Auld. Customer Retention Through Quality Leadership: The Baxter Approach. ASQC Quality Press, 1994.