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|a 658.8 FLI
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|a Fliehman, Deborah G.
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|a Customer retention through quality leadership :
|b the baxter approach /
|c Deborah G. Fliehman and David D. Auld.
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| 260 |
# |
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|a Singapore:
|b ASQC Quality Press,
|c 1994.
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| 300 |
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|a 233 p;
|c 22cm.
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| 650 |
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|a Customer services
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| 700 |
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|a Auld, David D.
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| 996 |
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|a ikwas2000.out
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|a 3000043392
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|c MNF
|d BOK
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|a 3000043392
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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