APA (7th ed.) Citation

(2002). Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff. McGraw-Hill.

Chicago Style (17th ed.) Citation

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. New York: McGraw-Hill, 2002.

MLA (8th ed.) Citation

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. McGraw-Hill, 2002.