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|a Managing and motivating contact center employees :
|b tools and techniques for inspiring outstanding performance from your frontline staff /
|c Peggy Carlaw...[et.al]..
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|a New York:
|b McGraw-Hill,
|c 2002.
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|a 297 p..
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|a Call centers--Personnel management
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|e INTAN Kampus Wilayah Selatan
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