APA (7th ed.) Citation

Denham, J. (2003). Mengendali aduan pelanggan: Menukar cabaran kepada peluang. Prentice-Hall.

Chicago Style (17th ed.) Citation

Denham, Jennifer. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. Petaling Jaya: Prentice-Hall, 2003.

MLA (8th ed.) Citation

Denham, Jennifer. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. Prentice-Hall, 2003.

Warning: These citations may not always be 100% accurate.