Mengendali aduan pelanggan : menukar cabaran kepada peluang /

Mengendali aduan pelanggan : menukar cabaran kepada peluang /

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Bibliographic Details
Main Author: Denham, Jennifer
Format: Book
Published: Petaling Jaya: Prentice-Hall, 2003.
Subjects:
Customer relations
Consumer complaints
Consumer behaviour
Description
Physical Description:250 p..
ISBN:9832473845

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