Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
AMACOM,
2009.
|
| Subjects: |
INTAN Kampus Wilayah Selatan
| Call Number: |
658.812 GOO |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 3000013584 | Main Non-Fiction | BOOK | AVAILABLE |