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|a Goodman, John A.
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1 |
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|a Strategic customer service :
|b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
|c John A. Goodman..
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2009.
|
| 300 |
# |
# |
|a xiv, 256p:
|b ill;
|c 24cm.
|
| 504 |
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# |
|a Includes bibliography references and index.
|
| 650 |
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|a Customer service
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| 650 |
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|a Customer relations--Management
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| 996 |
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|a ikwas2010.out
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|a 3000013584
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|c MNF
|d BOK
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|a 3000013584
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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