Goodman, J. A. STRATEGIC CUSTOMER SERVICE: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits / (Second Edition.).
Chicago Style (17th ed.) CitationGoodman, John A. STRATEGIC CUSTOMER SERVICE: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits /. Second Edition.
MLA (8th ed.) CitationGoodman, John A. STRATEGIC CUSTOMER SERVICE: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits /. Second Edition.
Warning: These citations may not always be 100% accurate.