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| LEADER |
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| 020 |
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|a 9780814439050
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| 039 |
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|a 202209271452
|b Amir
|c 201912231505
|d Zuraidah
|y 201912031352
|z solleh
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| 040 |
# |
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|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b GOO
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| 100 |
1 |
# |
|a Goodman, John A
|e author
|
| 245 |
1 |
0 |
|a STRATEGIC CUSTOMER SERVICE :
|b Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Margins and Profits / /
|c ? JOHN A. GOODMAN, SCOTT M. BROETZMANN.
|
| 250 |
# |
# |
|a Second Edition.
|
| 264 |
# |
0 |
|a [New York]
|b HARPERCOLLINS LEADERSHIP, AN IMPRINT OF HARPERCOLLINS
|c [2019]
|
| 264 |
# |
0 |
|c ♭2019
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| 300 |
# |
# |
|a xx, 268 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
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|a Includes bibliographical references (pages 255-260) and index
|
| 583 |
# |
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|a LULUS
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| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer orientation
|
| 999 |
|
|
|a 100000000212
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|